1. Who processes payments
Subscriptions are sold and processed by Paddle, acting as merchant of record. Paddle handles checkout, taxes, invoices and payment methods; we never see or store your full card details. Your receipts and invoices come from Paddle, and your plan inside the app is updated from Paddle's verified subscription events. Where the operator has enabled manual payment methods, those transactions are activated only after an administrator reviews them.
2. Renewal
Paid plans renew automatically for the billing period you chose, at the standard plan price, until you cancel. Each new billing period grants that plan's credit allowance; unused credits from the previous period do not carry over.
3. Cancellation
You can cancel from your billing details in the app, which opens the Paddle-managed subscription flow, or directly from the Paddle receipt/invoice email for your subscription. If either route is unavailable, email support@mediamorph.io and we will cancel it for you.
After cancellation your plan stays active until the end of the paid period, then processing access ends. Your account, history and generated drafts remain available unless you also ask for deletion.
4. Upgrades & downgrades
Upgrades take effect once Paddle confirms the change, with proration applied by Paddle where applicable, and the new plan limits become active immediately. A downgrade is recorded as a pending plan change and applies at the start of the next billing period, so you keep the higher limits for the period you already paid for.
5. Promotional first-period pricing
Some plans are offered with an introductory discount on the first billing period only:
- Smart Assistant — 49% off the first billing period, then $7/mo on every renewal.
- Smart Agent — 30% off the first billing period, then $11/mo on every renewal.
- MediaMorph Autopilot — 70% off the first billing period, then $18/mo on every renewal.
A promotional price is not a recurring price. Discounts apply once per subscription, are applied at checkout by Paddle, and may be changed or withdrawn for new customers at any time.
6. Refunds
Refund terms have not been finalised yet. We will not state a refund window we have not committed to, so this section is intentionally incomplete: [ADMIN REVIEW REQUIRED]
Until the business publishes its refund terms here, refund requests are handled case by case: email support@mediamorph.io with your Paddle receipt and we will review it, together with any statutory rights you have where you live. Refunds, where granted, are issued through Paddle.
Owner action required before launch: set the refund policy text and refund window in the Command Center under Legal information.
7. Failed processing & credits
- Rejected before processing — a video over your plan's length limit, an unreachable link, an unknown duration, or insufficient credits: the run is refused and no credits are deducted.
- Charged runs — credits are charged when processing actually starts, based on the detected duration, at 1 credit per minute rounded up.
- Failure after charging — if generation fails after credits were charged, the run is recorded as failed and the usage is reconciled. Contact support with the run in your history if a failed job still shows as charged, and we will reverse it.
- Your usage history shows every run with its duration, credits charged, plan and status, so charges can always be checked against outcomes.
Credits themselves have no cash value and are not exchangeable for money outside of a refund of the underlying subscription payment.
8. Free Trial
Free Trial accounts are free: 15 one-time credits, no payment method required and nothing to cancel. Trial credits are not refundable or transferable, and there is nothing to refund if the trial ends unused.
9. Disputes & chargebacks
Please contact us before opening a chargeback — most billing issues are resolved faster directly. We may suspend processing access on an account with an unresolved chargeback or unpaid balance until it is settled. Payment disputes are handled together with Paddle as merchant of record.
10. How to ask for help
Email support@mediamorph.io with your account email and the Paddle receipt or run in question. Support hours: [ADMIN REVIEW REQUIRED]. More ways to reach us are on the contact page.