1. Product support
Email hello@mediamorph.site for anything about processing runs, transcripts, generated drafts, connected accounts or the Telegram bot. Support hours: Sun–Thu, 10:00–18:00 (UTC+6).
To get a fast answer, include:
- the email address on your account,
- the video link and roughly when you submitted it,
- what you expected versus what happened, and any on-screen message,
- which integration is involved (beehiiv, Buffer, Facebook, LinkedIn, Telegram).
Please do not email API keys, passwords or access tokens — we never need them to investigate an issue.
2. Billing & subscriptions
Payments run through Paddle as merchant of record, so invoices and receipts come from Paddle. You can manage or cancel a subscription from your billing details in the app or from your Paddle receipt. For anything else — a charge you do not recognise, an upgrade that did not apply, a failed run still shown as charged — email hello@mediamorph.site with the receipt. See the Refund & Cancellation Policy.
3. Privacy & data requests
For access, correction, export or deletion of your data, or to delete your account, email hello@mediamorph.site from your account address. The app has no self-service account-deletion button today, so requests are handled by the team. Details are in the Privacy Policy.
4. Business details
- Legal business name:MediaMorph
- Brand:MediaMorph AI
- Registered address:Dhaka, Bangladesh
- Email:hello@mediamorph.site
Email is the fastest way to reach us; we do not publish a phone number.